Create. Attract. Refresh.
Continuity. Your web presence either has it or it doesn't. Websites live through time, but they should never show their age. And they should never be cranky.
Take a closer look at your website's visitors. Some are casual browsers. Others are users. Very demanding users. These corporate executives and site selectors are there to do a job, and do it efficiently. When they cast their net... you're either in or your out.
They need to find, collect, and share the information they're looking for, and move on. Your site must support this mission on their terms. And when they return to your site, they need to be able to navigate it again as easily as before, whether that was last week or last year.
Continuity. Competitive advantage.